Management Training
Building Teams I Leading vs. Managing I Resolving Conflict I Coaching Strategies
Effective Communication I Managing Change I Empowering Your Organization
Problem Solving and Decision Making I Presentation Skills I Effective Meeting Management
Time Management I Setting the Right Goals | Selection and Interviewing
Personal Development Strategies
We enable managers and supervisors of all levels and experiences, entry level and above, to improve their own performance and the performance of others as they engage in management activities such as coaching, performance management, communicating for impact, etc. These management workshops provide participants with unique insights into their own behavioral styles and the impact of their behaviors on their own performance and the performance of others. Each module focuses on a specific aspect of managing, and participants leave with a detailed personal action plan, along with the tools to accomplish it. Management Training Module Overviews:
Building Teams
Organizations are most effective when teams of people, with the right mix of skills, work together to achieve a common goal or set of goals. Participants in this interactive workshop will begin by identifying their own behavioral style and learn how personal behaviors impact the success of the team, job performance, key relationships, and the organization. They will learn to establish and communicate a set of team goals; recognize and leverage the strengths of diverse, complementary team members; and apply behavioral communication, decision-making and problem-solving concepts to achieve their stated objectives.
Participants leave with a personal action plan for applying the principles of effective team building within their own organization.
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Leading vs. Managing
Successful organizations need both dynamic leadership and effective management. This interactive workshop helps participants understand their own personal leadership style, and how to adapt their style to help others improve performance and achieve results. Participants learn the difference between leading and managing, how to recognize whether a situation requires leading or managing, and how and when to move from one to the other to help others improve performance and to achieve results.
Participants will leave with an action plan to help them achieve personal success in their leadership and management responsibilities.
Resolving Conflict
Diversity of background, experience, drives and style within an organization can be a powerful force; however, these same differences can also lead to friction and misunderstanding. One person's style of communication or leadership may directly conflict with the style of another -- resulting in stress, frustration, and loss of productivity.
While this interactive workshop can be especially helpful to new supervisors and managers, it is valuable for employees at all levels in the organization. Participants will focus on identifying and understanding the work-related behaviors that can cause conflicts. They will learn how to resolve or leverage conflicts effectively, and will walk away with a specific action plan for effective conflict resolution.
Coaching Strategies
Coaching is an activity that enhances overall organizational performance by helping others identify, understand, and leverage their strengths to achieve results. Done well, coaching can turn performance management into a collaborative process that benefits everyone and helps individuals contribute fully to the success of the organization.
In this interactive workshop, participants explore the benefits of effective coaching strategies, and identify their unique behavioral strengths and how they can be leveraged in a coaching situation. Participants have the opportunity to practice foundational coaching techniques and processes, and leave with an action plan to help them apply effective coaching strategies for immediate and long-term results.
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Effective Communication
An organization may be highly skilled at developing solid strategies and its leaders may consistently set aggressive performance goals. However, if the goals and implementation plans are not communicated, neither the strategies nor the goals are likely to be achieved.
This interactive workshop helps employees at all levels in the organization communicate effectively. It helps them understand how behavior impacts communication, and to recognize and understand their own communication style as well as those of their colleagues. It provides participants with tools and techniques that will help improve individual effectiveness by developing enhanced communication skills. They will leave with a personal action plan to help them implement effective, communication techniques.
Managing Change
Change is inevitable. How we deal with it is a choice. Change can seem constant and unsettling for some while exciting and stimulating for others, opportunities for conflict exist. Participants will learn how to assess their skills for dealing with, adapting to, and managing change and understanding people's capacity for change. They will learn how organizations respond, move through, and misalign through change. Participants will review and practice how to open lines of constructive communication, how to gain/regain traction during and after change, and how to discover and take advantage of new opportunities
Empowering Your Organization
Participants will learn to involve others in a way that maximizes the personal ownership of the task, project and/or job by the individuals expected to perform it. In this highly interactive workshop, participants will:
- Identify their natural behaviors in the context of their personal empowerment needs.
- Identify how their natural behaviors impact their ability to empower others.
- Examine requirements for individual and team empowerment.
- Determine their ability to create an environment to meet the conditions of empowerment.
- Identify the importance of understanding their critical connections.
- Leave the workshop with an action plan aimed at motivating others to take ownership and action as necessary to solve problems and to achieve results.
Problem Solving and Decision Making
Successful organizations recognize that the best decisions are those that are aligned with business objectives and the organization’s culture. However, how to achieve these two objectives in daily troubleshooting and decision making can be a challenge for many leaders. This program will teach participants how to creatively brainstorm solutions, face obstacles from a new perspective and discover how to effectively make decisions to achieve greater results. Participants will learn how to clearly define problems to create better solutions, and chose the decision making strategy that best fits the situation. They will leave with an action plan that identifies areas and ways to improve problem solving and decision making at the individual and team level.
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Presentation Skills
Presentations are delivered in various ways and forums from formal presentations to large audiences to small group discussions. How an individual crafts and delivers his/her message greatly impacts the message’s effectiveness. Attendees will learn the building blocks and the ‘skeleton’ of an effective presentation, how to best handle audience questions and objections, and the critical techniques of preparation, presence and communication effectiveness.
Effective Meeting Management
Successful meetings share common techniques that help make them stay on track, be productive, and engage participants. Participants will explore the different types of meetings and the right meeting approach to accomplish their goals. Attendees will understand how to effectively prepare for the meeting including who to invite, how to build an agenda, how to plan for interpersonal dynamics, and how to manage the meeting for effective interaction and objectives.
Time Management
Time Management is in essence many things – meeting deadlines, being prompt for meetings, and achieving deliverables. Time Management is a transition from quantity to quality of hours worked. Learn when and how to say "no" to manage commitments so you don't over commit and under deliver. Develop long-term goal setting techniques and organizational skills that ensure you'll get the job done. Learn how to prioritize and to determine, influence and persuade what you or colleagues should be addressing.
Setting The Right Goals
Participants will learn to tap into their own potential to set and attain goals. They will identify their behavioral strengths and the importance of setting achievable goals that leverage their strengths. Participants will learn the 4E Process for successfully setting and achieving goals. Using this unique process, participants will set personal goals and expand beyond themselves to their team, department, and organizational goals, maximizing the benefit to the individual and the organization.
Participants leave with an action plan to set and align performance goals to achieve their performance objectives.
Selection and Interviewing
This workshop will help hiring managers become consistent and successful in matching candidates with jobs. Interviewing and selecting the right people is one of the most critical contributions managers can make to your organization's success. The hiring decisions you make today will influence your organization for years to come. Selection and Interviewing is a disciplined selection process that yields the highest value for your organization. Your company will make informed selection decisions based on an objective assessment of a candidate's job fit and enjoy improved productivity and profitability as a result. Selection and Interviewing gives your hiring managers a structured process to select candidates that will have a dramatic increase in performance, longer job retention and satisfaction.
By the end of this workshop, participants will be able to use a disciplined approach to define a job and its specific requirements, identify the behaviors required for job success, apply techniques to quickly identify the most qualified candidates, objectively assess an individual's fit within a wide range of job requirements, develop behavioral interview questions, conduct focused in-depth interviews and reference checks. complete an objective job fit/gap analysis, match the right people to the right jobs, and strategically position job offers.
Personal Development Strategies
Organizational success is dependent upon the ability of each individual to perform at his or her personal best. In this highly interactive workshop, people at all levels in the organization learn to take personal ownership for job achievement, identify effective personal development strategies, and contribute to the organization at a consistently high level.
Through a variety of activities, participants will learn to identify their own behavioral style, and the styles of others in the workplace. They will inventory their personal assets – professional as well as behavioral – including knowledge, education, experience and skills, and compare them to job and organization requirements. Where gaps exist -- in job demands, key relationships or the organizational environment -- they will learn strategies to bridge them.
Participants will walk away with a specific action plan to help them achieve personal and organizational success.